Facility Management Service

Facility Management servive in dhaka

What is Facility Management? Facility management (FM) is a profession that encompasses multiple disciplines to ensure functionality, comfort, safety, and efficiency of the built environment by integrating people, place, process, and technology. The facilities manager is responsible for managing all aspects of an organization’s physical plant. The facilities manager must be able to perform any task related to the operation of the building or site. This includes maintenance, operations, construction, engineering, purchasing, finance, human resources, information systems, security, fire protection, emergency response, etc.

In today’s world, every business has a facility where its employees work. In addition to providing a comfortable working environment, the facilities manager also ensures.

Hard facilities management services (Space and infrastructure)

Hard FM services are concerned with spaces and infrastructure. In other words, they focus on the physical components of the work environment. As you will see below, most of them fall into the jurisdiction of the maintenance department. Here is a rough dissection of hard facilities management services:

Maintaining the plumbing system: The illustration above explains how the water supply is transported to your building via the mainline, delivery lines (sometimes called “feeder lines”), and service lines. There may be several different types of fittings and valves along the way. Each of these components is important and each must be inspected and maintained on a regular basis.

Maintaining lighting and HVAC systems:  The facility manager will work with a team to check whether the lighting and heating fixtures need repair or replacement. In either case, the team should also decide which alternatives deliver the best solutions regarding energy savings, comfort, and functionality.

Staying in compliance with fire safety regulations: Regular maintenance and inspections are important to ensure fire safety in your home or place of business, but what many people don’t realize is that these inspections are also important for another reason. Many insurance companies will not cover your property if it has not been inspected within the last twelve months. So, by having your fire safety system checked and maintained on a regular basis, you are giving yourself a leg up when it comes to getting the lowest possible fire insurance rates.

Maintaining mechanical & electrical systems: The electrical system is essential to most building operations. Without power, there would be no air conditioning, heating, elevators, or water pumps. The same goes for mechanical systems such as elevators and water pumps. These systems are very complex, and when they are not working correctly, it can be very dangerous. It is critical that they be properly maintained.

Structural maintenance: Most facilities have structural issues that are not identified or dealt with. A structural maintenance plan should be developed for every building. It is a way to identify and deal with potential structural issues before they become too costly or dangerous to address.          


Facility management teams often use CMMS or CAFM software to help them manage their maintenance activities and work orders. These types of programs can help you prioritize maintenance projects, assign work orders to employees, generate work schedules, keep you up to date on what’s going on with your equipment, and much more.

Soft facilities management services (people and organization):  Facility management is the science and art of creating a healthy, comfortable, and visually pleasing environment for people and businesses. It encompasses the disciplines of interior design, architecture, building codes, and fire safety.

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Common examples include:

 Waste Management: Waste management is important for several reasons. First, it helps prevent environmental disasters. Garbage bins that are overflowing cause huge amounts of trash to be thrown into the environment, where it can pollute water supplies and cause all kinds of problems for wildlife. Second, it helps keep your business running smoothly by ensuring a clean, neat, and orderly workplace. Third, it helps you maintain a good image by satisfying the public’s desire to see a clean, orderly environment.

 Cleaning services:  It is important to have a cleaning company perform regularly scheduled services for your facility. This will keep your building looking clean and well-maintained. Cleaning services can be done on a weekly or bi-weekly basis depending on how large your facility is.

Space planning:  Space planning and management are an important part of Facility Management. It is the job of the Facility Manager to ensure that the space is properly used and that it meets the needs of the organization. The first step in the process is to understand the organizational structure and then design the space to fit the needs of the organization.

Landscaping:  It’s important to maintain your lawn and garden. But if you don’t have the time to do it yourself, or if you don’t have the expertise to take care of the grounds, it’s not a bad idea to hire a professional. They’ll know how to maintain the grounds, what plants will thrive in your area, and which ones will look best.

Pest control: It’s important to schedule yearly pest control services to keep your facility healthy. Pest control is necessary to prevent outbreaks of pests that could lead to the spread of diseases. You need to make sure that your pest control is scheduled yearly so that you can prevent problems before they occur.

Building security: When you’re talking about controlling access, this usually involves a security system that restricts access to certain areas of a facility. Security systems often include cameras that can be monitored by the security company and recorded on a computer. This enables a facility manager to review the footage at any time.

EHS compliance:  We all like to feel comfortable, especially when we are working. It is important to remember that there are standards for a reason, and if you are not abiding by them, you could be creating a very uncomfortable work environment for yourself or your employees. It’s important to set standards, but it’s just as important to enforce them.

The importance of maintenance in facility management:

Facilities management is a broad field that includes all aspects of the building, including mechanical, electrical, plumbing, and HVAC systems, but also includes many other departments such as building management, security, and more. The purpose of facility management is to provide a safe, comfortable, and productive environment for employees and customers. A good facility management team is made up of a variety of people. Some of these people will be in charge of different areas of the building, while others will be responsible for ensuring that those in charge are doing their jobs properly. The head of the facility management team is called the facility manager. He or she is typically a senior-level executive who is responsible for ensuring that the facility is in good working order. The facility manager will also be in charge of creating the maintenance plan. The maintenance plan should include a schedule of when assets should be inspected, serviced, repaired, or replaced. The maintenance plan should also include a budget that shows how much money the organization has available to spend on maintenance. The most important part of a facilities management team is its management team. This is a group of people who are responsible for the overall success of the organization. They are responsible for the success of the facility and are in charge of the overall operations of the facility. In other words, they are the people.

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Structure of a facilities management team:

Facilities management teams should be made up of a variety of people with different skills and expertise. This ensures that the entire team has the ability to think creatively and make decisions. The team should also have the ability to listen to one another and work together to solve problems.

Everything starts with a facility manager:

Facilities managers are responsible for coordinating activities related to maintaining and upgrading the physical plant. They oversee operations, maintenance, and repairs, and make sure that all employees follow safety and health guidelines and environmental regulations. They work closely with engineers to design and install new equipment. A facilities manager must be proactive and able to think about the future of their organization. This position requires a person who is organized, able to see the bigger picture, and has both people skills and technical knowledge. It is a position that requires a lot of proactive thinking and prioritizing and has a big leadership component.

Outsourcing work vs building an in-house team:

One of the most important aspects of facilities management is knowing when it is better to outsource or in-house.

Facilities management is a large and complex field. The key to success is to hire the right people. Make sure your facilities management team has the skills, experience, and knowledge needed to run the facility. You also have to make sure that your team is well trained and up to date on all the latest regulations and best practices.

Facility management can be a challenge for any company, but it is particularly challenging for small businesses. It can be hard to find someone to take care of all the details, especially when you’re dealing with a tight budget.

A common challenge in facilities management is keeping track of all required tasks and knowing whether it is better to do something in-house or outsource it. The answer is not simple, since it depends on the type of facility, budget, type of service, and available talent.

There are many benefits to outsourcing, but it is important to select the right partner. Make sure the company you choose has the expertise and experience to handle your unique needs and can deliver what you need on time and within your budget.

Examples of FM department organizational structures:

A Maintenance Department is a team that is responsible for all maintenance issues, repairs, and upgrades on the property. It is the team that will manage the building’s physical structures. The department may be responsible for the building’s mechanical systems, plumbing, electrical, and HVAC systems. This team may also be in charge of landscaping, groundskeeping, janitorial, and security services.

Important software solutions for facility management:

There are many useful software solutions that can make life easier for a facilities manager. Let’s briefly discuss popular asset and building management solutions to understand what they offer. Don’t be worried if you do not see a clear difference between some of them at first sight. They do have a lot of overlapping features. The main thing to look for is ease-of-use. The one you should use is the easiest to learn and the most user friendly. It should also be the most powerful and offer the most functionality.

CMMS (Computerized maintenance management system):

A CMMS (Configuration Management Maintenance System) is an integrated suite of software applications that monitors and automates the process of ensuring the configuration of your manufacturing facilities are accurate and up-to-date. It can also be used to monitor and maintain any asset or resource in your facility such as machinery, tools, equipment, buildings and even people.

  • streamline the submission of maintenance work requests
  • help schedule and monitor all maintenance work
  • help track spare parts inventory and forecast future inventory needs
  • help with asset tracking
  • help with vendor management
  • help with contract management
  • save all important equipment maintenance records you can access at any time

CAFM (Computer-aided facilities management):

CAFM is a powerful software solution that can help facility managers execute core functions of facility management. It’s like having a professional facility manager on staff. CAFM provides you with all the tools to manage your facilities efficiently and effectively.

It can consist of many different modules that cover:

  • information management
  • maintenance management
  • physical building administration
  • floor plans and space management
  • leasing and real-estate management
  • asset life cycle management
  • and administrative support

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EAM software: EAM (Enterprise Asset Management) is a catch-all term that describes a category of business software that is designed to help organizations manage their assets (machinery, equipment, inventory, etc.) at the enterprise level. Functionality-wise, EAM sits somewhere in between CMMS (Computerized Maintenance Management System) and CAFM (Computer Aided Facilities Management). It provides a broader range of features than CMMS, but most of them are focused on the maintenance department. 

  • MRO inventory management
  • contract management
  • asset life cycle management
  • financial management
  • reporting and analytics 


IWMS software: IWMS is a huge category, but basically, it encompasses any type of software that helps you manage your day-to-day operations. In a nutshell, it includes things like payroll processing, benefits administration, HR functions, asset and inventory management, and much, much more.

So, aside from CAFM features listed above, IWMS can also include:

  • flexible real estate and lease management features
  • project management features
  • environmental management features
  • Mailroom management features
  • visitor management features 


Let’s first explain the acronyms:

  • BMS = building management system
  • BAS = building automation system 
  • BEMS = building energy management system 

Building security systems: There are many ways that physical security systems can be used. Some systems are designed to detect threats, such as fire or smoke. Others are designed to monitor and manage risks, such as vandalism. Still, others are designed to protect people, like visitor management systems, that can be used to help prevent the theft of valuable assets. Regardless of the type of system you are looking for, you should know what features are available and how to evaluate which system is best for your business.

The future of facilities management: The COVID-19 pandemic has caused many businesses to close their doors, and many others to operate on an increased level of caution. In order for businesses to continue to thrive during this time, it is important to focus on how facility management can play a role in the overall success of the business. There are many strategies that can be employed to ensure that businesses can continue to operate and provide for the well-being of their employees, customers, and the community.

Flexible working spaces: The pandemic has taught us that a lot of work can be done from home. Even before the pandemic, remote work was becoming increasingly popular. As the world moves into a more remote work environment, the focus for the facility managers will shift to how they can help their employees to be productive from home. Facility managers can use many tips to help their workers feel more comfortable and productive in the office or at home. 

Digital transformation and automation: As our world becomes more digitized, facility managers will have to be more tech-savvy. They will need to create an infrastructure that enables them to gather and analyze huge amounts of data. Facility managers of the future will have to be tech-savvy and make sure to create an infrastructure that will enable them to gather and analyze huge amounts of data. Facility managers of the future will be in a unique position to influence their companies for the better and help them achieve greater levels of operational excellence. The good news is, they don’t have to be superhuman to do this… they just need to be savvy about using the right technology.

Greater focus on sustainability: 

Businesses that own big facilities and commercial properties are very interested in reducing their energy consumption. Since the energy bill can be the biggest item on the list of operational costs, it is no wonder that facility managers are under pressure to improve sustainability by increasing energy efficiency.

Refrigeration, equipment, and lighting seem to be the biggest energy spenders in commercial buildings. Facility managers will likely focus on purchasing more energy-efficient assets, continue retrofitting their lighting systems, and implement smart building systems to gain better insight and more control over their energy consumption.

Promoting healthier lifestyle: 

Workplace wellness programs are not just a “feel-good” initiative; they can have a significant impact on your bottom line. Studies show that companies with wellness programs have lower absenteeism, less employee turnover, and lower healthcare costs. Not to mention, a happier and more engaged workforce which translates to higher productivity.

Facility managers should consider investing in some or all of these things to promote a healthier work environment. They may also want to consider having their own in-house wellness expert to help create a more positive working environment.

Where can you learn more?: Facility management is a broad subject and there are lots of resources available online to get more information. There are many books and websites that offer good advice. However, if you want to get really serious about this, I suggest you get a book or two on facility management and read them and then study the FM manuals your facility is required to have on hand.  

  •  International Facility Management Association (IFMA): An internationally recognized
    organization for facility management professionals. Offers training, the latest information
    about facility management practices, and professional development courses.
  •  International Organization for Standardization (ISO 41011:2018): provides
    acceptable norms/definitions on facility management that can be adopted in a wide
    range of industries. 
  •  Buildings.com: Online publication that offers a wide range of articles and digital
    material on the topic of facility management.
  •  Facilities Manager: Facility Management Magazine is a bimonthly publication written for the facilities management professional. It is published in both print and digital formats. The focus of FM is to provide practical, real-world advice and information that can be immediately applied to enhance the day-to-day operations of any facility.
  •  The Facility Management Handbook: Offers insightful overviews, case studies, and practical guidelines that pave the way for the successful planning, budgeting, real estate transactions, construction, emergency preparedness, security, operations, maintenance, and more.

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Facility management is the core discipline that integrates all aspects of a building or complex including maintenance, operations, and security. This includes everything from the electrical work to the janitorial services. Facility managers are responsible for the “health” of the building, which means making sure it is comfortable, safe, and functional.

When you own or manage a facility, there are many details and tasks that must be attended to on a daily basis. I believe that if you have the right team, the right systems, and the right strategies, you can spend your time on the things that are most important to you and your business… and let the rest take care of itself.